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The Critical Role of Domain Experts in Your ERP Implementation

ERP systems are an efficient way to execute day-to-day enterprise operations consisting of several platforms, processes, and resources. Organizations opt for ERP implementation in order to curtail costs, optimize services, and effectively manage resources and production.


As ERP helps in streamlining the overall processes and workflows in any organization, it also drives the essential communication and collaboration within various teams and departments of the organization. Implementing an ERP in the right way offers organizations the much-needed visibility into every aspect of their operations.


However, studies have shown that 60% of ERP projects fail, and 80% of the customers are unhappy with their current ERP. Quite infamously, since 1998, the United States Navy has spent 1 billion dollars into four different ERP pilot projects, and unfortunately, all of them have failed!

Enterprises can reap these benefits only and only if the ERP is implemented well. As businesses transition towards embracing ERP, the importance of domain experts is apprehended more than ever.


Here’s why every successful ERP implementation needs domain experts:


They can define the scope of implementation

An unclear definition is one of the leading causes of ERP failures. Before implementing the ERP, it is highly critical to clearly identify the needs and requirements, ensuring that no minor detail is overlooked. While an in-house team can define the scope of the implementation, a domain expert is able to read between the lines for any business processes. Domain experts, with their knowledge of the industry and ERP, can draft a comprehensive requirement list that can help to define the scope of the implementation.

They can share their expertise around the business processes

Since the domain experts have expertise around the business processes, they understand the pain points and issues with day-to-day operations. They can not only help in devising the scope of implementation but can also do it faster than your in-house team. Their experience helps in optimizing the process of scope definition and accelerate the time-to-implementation.


They can help in validating the user requirements

If your organization’s scope of implementation is already defined, the domain expert can validate the user requirements. More often than not, this helps in saving the companies on the implementation costs, bridging the gaps between requirements, and also detecting overlapping requirements overall.

They can liaison between the technology and business teams

When organizations commence their ERP implementation journey, it is critical to involve the diverse teams of the workforce. The technology teams and business teams often operate on different levels and have conflicting expectations and results. The domain experts can, however, liaison between the diverse teams to establish a common ground for the approach towards ERP implementation.

They can help in choosing the right ERP tool

The domain experts have extensive knowledge of the various ERP tools specific to suit different scope and requirements. They can recommend the most appropriate ERP software for your organization based on your specific needs and business requirements. This can save you a lot of time that you would otherwise spend in research, product comparison, and feature-matching exercise.

They can help in streamlining the processes

The domain experts have comprehensive knowledge of the domain and present great expertise in the tools which can help in streamlining the processes of the implementation. The domain expert can ensure appropriate customization. Over customizations lead to exceeded budgets and timelines. Whereas; no customizations can lead to poor usage and unoptimized workflows. The domain experts can help in utilizing the software for optimum business benefits.

They can help you reduce the financial and resource expenditure

The domain expert can help in creating and maintaining a schedule for implementation of the ERP without compromising on the quality. A well-planned implementation that is accomplished within the defined budget and time-frame can significantly help in reducing costs - both of the finances and the resources. It can also help enterprises derive quicker and greater ROI.

They can help in leading the organization-wide change management

A successful ERP implementation takes a hard-working change management team. This change management team is responsible for creating awareness across the workforce, providing timely updates, extending extensive training, and handholding the organization as the processes undergo a major shift. The domain experts can be the pivotal members of the change management team, assisting technical teams as well as running an organization-wide change effectively.


A successful ERP implementation is critical to not only optimize the business processes but also to justify the costs and resources involved in the same. When an organization chooses to go the ERP way, a domain expert can help run the show and make it a hit!


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Smarsoft Consulting Epicor Partner

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